Job Description
Excellent Analytical, Reasoning Skill
Excellent Business Communication
MS Office, Excel, PPT - Intermediate
Avaya/Phone Operating skills – Intermediate
Identify and diagnose issues and problems
Support problem identification
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
Dashboard monitoring, SLA monitoring on jobs, Task monitor, restarts on failures
Active listening and probing skills
Basic knowledge of Insurance
Qualifications
Any Graduate
Knowledge of SQL is a plus, not required
Graduate individuals with excellent Analytical, Reasoning and Communication skills with minimum 1 year of experience in BPO/ ITO /SD industry
Analytical skills