Job Description
Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
Introducing support methodologies, tools and more.
Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.
Requirements & Experience
At least 3 years previous experience in similar position, in a software company
Experience in Linux/UNIX environments
Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
Experience in support of network security software products
Independent, resourceful, problem-solver, result oriented
Fast learner
Team player, pleasant and with a high level of integrity
Excellent written and verbal communication skills in English.
Operating well under-pressure, multi-tasking.
Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.