Job Description
Seeking a Senior Software Engineer to join the Workflow Data Fabric, Integration Hub team in Hyderabad. This role is for a strong backend engineer who owns significant components end to end, drives technical design for integration and protocol capabilities used by thousands of customers, and raises the engineering bar for the team. Prior ServiceNow experience is a plus but not required; we expect the ability to ramp quickly on the platform.
Key Responsibilities
Own a feature area or component end to end: technical direction, design, build, test, documentation, release and post-release health
Author and review design documents for integration and protocol interfaces that customers can extend and customize without forking the product
Define versioning and backward compatibility strategy for public contracts, and guard it in design and code reviews
Design for failure and scale: rate limits, timeouts, partial responses, unavailable remote systems, high throughput and long-running operations, with failure modes that are explicit rather than silent
Lead investigation of complex, escalated customer integration failures spanning the platform, the network and the remote system, and drive fixes at root cause along with preventive changes
Identify and pay down technical debt, performance bottlenecks and reliability risks in your area
Mentor IC1 and IC2 engineers through design reviews, code reviews and pairing, and set quality standards for tests and documentation
Collaborate with product management, user experience, quality engineering and adjacent platform teams to shape scope and sequence delivery
Requirements & Experience
Expert-level Java or JavaScript/Node.js, with deep engineering fundamentals: concurrency, memory management, performance profiling
Design of REST/SOAP APIs and integration frameworks that other teams and customers build on
In-depth knowledge of OAuth 2.0, JSON Web Tokens (JWT), mutual Transport Layer Security (mTLS) and API key authentication, including token lifecycle, credential storage and security hardening
Distributed systems design: retries, idempotency, backpressure, rate limiting, circuit breaking and graceful degradation
Data modeling, SQL and query optimization at scale, including indexing strategy and diagnosing slow queries in production
Observability: logging, metrics and tracing designed in from the start so failures are diagnosable
Automated testing (unit, integration, contract and performance) and continuous integration and continuous delivery (CI/CD) pipeline design
ServiceNow platform scripting (Glide APIs, Script Includes, Business Rules, Scripted REST APIs) and Flow Designer spoke development, or the ability to ramp on these quickly
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of software engineering experience, with a track record of owning backend systems or services in production
Expert-level Java or JavaScript/Node.js and strong computer science fundamentals