Job Description
The Developer I supports the development and testing of Salesforce CRM integrations with the contact center platform. Working under the direction of senior team members, this role is responsible for implementing interfaces, supporting integration activities, and contributing to quality assurance efforts across the program.
Key Responsibilities
Develop, test, debug, implement, and document basic software programs supporting Salesforce CRM integration
Support integration of Salesforce with the cloud-based contact center platform, including API connectors to IVR and Knowledge Management databases
Assist in the research and analysis of existing systems and program requirements
Support CTI integration to display caller-relevant information at agent workstations and screen pop appropriate cases in the CRM
Assist in resolving routine production support problems
Conduct routine quality assurance activities including peer reviews
Attend scheduled and ad hoc meetings as required
Support UAT and go-live activities
Adhere to established milestones and project deadlines
Qualifications
Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
0 years of experience within the scope of the contract
Familiarity with Salesforce architecture, integration patterns, and APIs
Knowledge of contact center technologies
Current Tier 2 Security Clearance (formerly NACI) required at time of engagement