Job Description
We’re looking for an Associate Customer Success Engineer to join our Customer Success Engineering team. This is a great next step for someone with 1–3 years of experience in a customer-facing technical role who wants to grow into a career in cloud security and customer success engineering.
You’ll work alongside senior CSEs and Customer Success Managers to support Orca customers day-to-day, helping them get value from the platform, troubleshooting technical questions, and learning the ins and outs of cloud security along the way. You won’t be thrown into the deep end: you’ll be paired with experienced teammates, given structured ramp-up time, and coached as you take on more complex accounts and conversations.
Key Responsibilities
Serve as a front-line technical point of contact for a portfolio of small-to-mid-size customer accounts, with support from senior CSEs on more complex issues.
Help customers troubleshoot platform questions, configuration, integrations, alert findings, and basic cloud environment issues, in partnership with Support and Engineering.
Assist with customer onboarding: environment connections, initial configuration, and getting new customers to their first “aha moment” with the platform.
Support Customer Success Managers by preparing technical materials for check-ins, business reviews, and renewal conversations.
Shadow and, over time, co-lead technical workshops and architecture discussions with customers.
Document recurring issues, build internal runbooks, and contribute to the CSE knowledge base as you learn.
Track and escalate product issues and feature gaps to Product and Engineering, and follow up with customers on resolution.
Build foundational knowledge of cloud environments (AWS, Azure, GCP) and the broader CNAPP / cloud security space.
Requirements & Experience
1–3 years of experience in a customer facing technical role – e.g., Technical Support Engineer, Support/Solutions Engineer, Implementation Engineer, junior DevOps or Security Engineer, or similar.
Working familiarity with at least one major cloud provider (AWS, Azure, or GCP), hands-on project or lab experience counts.
Comfort reading logs, APIs, and basic scripts (Python or Bash) to help diagnose issues; you don’t need to be a developer, but you shouldn’t be afraid of the command line.
Strong written and verbal communication skills – you can explain a technical concept clearly to both an engineer and a non-technical stakeholder.
A genuine curiosity about cybersecurity and cloud infrastructure, and eagerness to build deeper expertise on the job.
Comfortable managing multiple customer conversations at once and prioritizing under some ambiguity.
Based in or able to work from our Delhi or Bangalore hub (preferred); open to some schedule overlap with customers in other time zones (e.g., US/EU) as needed.