Job Description
Order Management-Associate
Key Responsibilities
• Independently handle, assist the orders to determine problems and provide resolutions on any issues & service problems, coordinate escalations.
• Motivating associates through effective management, career development and implementation of reporting mechanisms
• One on One Relationship management
• Analysis of reports including process dashboards
• Initiate appropriate action plans
• Aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Ensure that all company information which includes customer information are kept confidential and secured
• Demonstrate good business decisions, pro-active problem solving and relationship building
• Ability to go beyond the call of duty in times of business exigencies
• Continuous Improvement within the team
•Liaising with Operations and other support function
Qualifications
Only Graduates